Customer Service

YOUR SHOPPING CART / pAYPAL Delivery instructions
Gifts posted direct to recipient PO Box’s
size Delivery costs
sustainability Delivery timeframes
hanging currency (NZD$)
payment returns & refunds
Shipping and delivery colours
international orders Privacy
order status copyright


We use PayPal to process our orders so when you click “buy now” your browser will open a new PayPal branded window to complete the transaction.


Because your ‘shipping address’ for PayPal has to be the address that matches your credit card, if you wish to buy an alphabet as a gift to be sent directly to the recipient you need to add their address by clicking on the “Delivery instructions or comments” link below the Description – Aotearoa Alphabet. Add the name & address to ship to & remember to put the POST CODE. You can also add a note to go with the gift and we will print this out and add it to your parcel. You will need to put through each gift separately as you have to pay the postage to each location (our postage price is less than it will cost you to send it via NZ Post).


The Alphabet comes in 4 strips so it can be easily attached to the wall. Each strip is approximately 170 x 990mm (17cm high x 99cm wide) so the whole alphabet is 170 x 3960mm. We roll the 4 strips & package them into a cardboard tube for delivery & the final weight (for postage) is 0.261kg.


The Alphabet is printed on paper produced from sustainable forests & printed using vegetable inks. We try to use as little packaging as possible & recycle when we can.


We recommend hanging using 3M poster strips so that you do not damage your walls. Emmerse shall not be liable for any harm or damage done to any person or property during or as a result of installation of an alphabet frieze.


We accept Credit Card payments through PayPal, if you do not have a credit card and wish to order you can contact us via for our bank details if you would like to pay via direct bank deposit/internet banking. Once we have received your payment we can then dispatch your order.


Delivery of New Zealand orders
Delivery in New Zealand is by Courier or Tracked Parcel post. Your parcel will arrive within 1-3 working days of receipt of order. Please note rural deliveries may take slightly longer. We will advise you if an order is to be delayed for any reason. Delivery within New Zealand is included in the $36 sale price.


We are happy to send orders internationally. Overseas orders are $44.95NZD and do not include NZ Goods & Services Tax but do have the extra postage costs included.

AUSTRALIA – takes 4-6days, normal Air Post.

CANADA – takes 6-10days, normal Air Post

U.K – takes 6-10days, normal Air Post

USA – takes 6-10days, normal Air Post

Any additional taxes or duties that are incurred within the recipients country are the responsibility of the buyer/recipient. Any additional taxes or charges incurred within customs are of course the responsibility of the buyer/recipient.


To check the status of your order simply log in to your PayPal account and click on your recent order. Please contact us if you think there has been a problem with delivery and we will follow this up for you.


You may specify delivery instructions for your order (for example, you may authorise the courier to leave the products in a specified location if you will not be at the delivery address). We will not be responsible for any order that is delivered in accordance with your delivery instructions.


We do not deliver to Post Office Box or Private Bag addresses.


Delivery costs are a flat rate Worldwide. Delivery is included in the item cost, please select the WORLDWIDE delivery option from the drop-down menu before you click “BUY NOW”.

AUSTRALIA – takes 4-6days, normal Air Post

CANADA – takes 6-10days, normal Air Post

U.K – takes 6-10days, normal Air Post

USA – takes 6-10days, normal Air Post


Although we will endeavour to meet delivery timeframes where possible, all delivery timeframes are estimates only and we will not be liable for any loss, expense, or other damage caused by any delay in delivery.


Except where specifically stated in relation to a particular product, the prices for the products are stated and are payable in New Zealand dollars (NZD). Currency conversion will take place online at the rate applicable at the time of purchase. We may provide a link to enable you to calculate the relevant currency conversion from New Zealand dollars to another currency. Any such links are provided for your information only. You acknowledge that the actual amount that you are charged for the products may be different than the amount calculated using a currency converter.


Goods may be returned in original condition within 30 days if you are unhappy with your purchase. With the exception of faulty goods we cannot refund postage and packaging.
We want you to be 100% happy, please contact us if you need advice before you make your order.


We have made every effort to display as accurately as possible the colours of our products on this website. However, as the actual colours you see depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.


We respect your privacy. Emmerse does not sell or distribute customer contact information unless otherwise required as a matter of law. In accordance with the Privacy Act 1993, you have the right to access, and to request correction or removal of any of your personal information. If you have any concerns about your privacy, please feel free to contact us. If at any time you wished to be removed from our mailing list please let us know.


The copyright including all material in this website, including text, images, graphics, arrangement and encompassing design of this website belongs to Emmerse, unless it is otherwise stated. You are permitted to view copy and print from this website for your personal use only. We do not permit reproduction, adaption, or the use of this website incorporated/or linked in any other work without the written consent of Emmerse.